RETURN & REFUND POLICY

30-Day Return Policy

Sports Circuit accepts eligible returns within 30 calendar days.

For online orders, the 30-day period begins on the date shown as delivered by the shipping carrier.

For in-store purchases and local-pickup orders, the 30-day period begins on the purchase or pickup date.

All returns require proof of purchase and prior authorization from Sports Circuit.

Regular-Price Items

Eligible regular-price items may be returned for a refund to the original payment method when they are:

• New and unused
• Unworn
• Unmodified
• In their original packaging
• Accompanied by all tags, stickers, covers, manuals and accessories
• Returned within the applicable 30-day period

Original shipping charges, express-shipping charges, duties, customs fees and package-protection charges are non-refundable unless Sports Circuit shipped the wrong product or the product arrived damaged.

Sale and Promotional Purchases

Products discounted by less than 20%, including products purchased using an eligible promotional code, may be returned within 30 days for:

• Store credit, or
• An approved exchange

Products discounted by 20% or more, products marked Clearance and products marked Final Sale cannot be returned or exchanged.

Complimentary promotional gifts are final sale. Receiving a complimentary gift does not change the return eligibility of the qualifying regular-price products in the order.

When a qualifying product is returned, Sports Circuit may require the complimentary gift to be returned unused. When the gift is not returned, its regular selling price may be deducted from the refund or store credit.

Non-Returnable Items

The following items are final sale unless they are defective or Sports Circuit shipped the wrong item:

• Gift cards
• Customized or personalized merchandise
• Rackets customized through stringing, gripping, stencilling or another requested service
• Rackets strung after purchase by Sports Circuit or another party
• Used rackets or pickleball paddles
• Broken or used strings
• Opened shuttlecocks, balls, strings, grips or other consumable products
• Socks
• Body-support and hygiene-related products
• Used or opened eyewear
• Special-order products identified as final sale
• Clearance products
• Complimentary gifts

Rackets

A racket may qualify for return only when:

• The manufacturer’s handle wrap remains intact
• All original tags and stickers remain attached
• The racket has not been played with
• The racket has not been strung, gripped, stencilled or otherwise customized
• The original cover and packaging are included

Factory pre-strung rackets may be returned only when the original handle wrap remains intact and the racket and strings show no sign of use.

Pickleball Paddles

A pickleball paddle may qualify for return only when:

• It has not been played with
• The grip wrap, labels and protective materials remain intact
• It has no scratches, court marks, edge damage or signs of use
• All original packaging and included accessories are returned

Demo paddles and used paddles are final sale unless otherwise stated in writing.

Shoes

Shoes must be:

• Unworn
• Tried on only indoors
• Free from dirt, wear and odour
• Returned with all tags
• Returned in the undamaged original shoe box

Do not place shipping labels, tape or writing directly on the shoe box.

A damaged or defaced shoe box may result in a restocking deduction of up to 20%.

Bags, Apparel and Other Eligible Items

Items must be unworn, unused and returned with all original tags and packaging.

A restocking deduction of up to 10% may apply when original retail packaging is missing or materially damaged.

How to Request a Return

Before sending an item back, email admin@sportscircuit.ca and include:

• Your name
• Your order number
• The product being returned
• The reason for the return
• Photographs when requested

Do not send a product to Sports Circuit until the return has been authorized.

Unauthorized returns, packages sent cash-on-delivery and products received after the return period may be refused.

Return Shipping

Customers are responsible for return-shipping costs for ordinary returns and exchanges.

Return shipments must:

• Be prepaid
• Include tracking
• Be appropriately insured
• Be securely packaged
• Include the order number

Sports Circuit will cover reasonable return-shipping costs when we confirm that:

• The wrong item was shipped
• The product arrived damaged
• The product had a verified defect on arrival

Sports Circuit is not responsible for return packages lost or damaged in transit.

Refund Processing

Approved refunds are normally processed within 5 to 10 business days after the return has been received and inspected.

Financial institutions may require additional time to post the refund.

All orders, refunds and store credits are processed in Canadian dollars. Sports Circuit is not responsible for differences caused by currency-conversion rates.

Exchanges

An exchange is subject to product availability.

Customers are responsible for applicable return and reshipping costs unless the exchange is required because Sports Circuit shipped the wrong product or the original product arrived damaged.

Cancellations

Contact Sports Circuit immediately when requesting an order change or cancellation.

Cancellation requests are not guaranteed once an order has entered processing, customization or shipment.

A handling fee of $5 may apply when significant processing, packaging or customization work has already been completed.

No cancellation fee will apply when Sports Circuit cannot fulfill the order or when the customer rejects a shipping surcharge that was not displayed before checkout.

Damaged, Defective or Incorrect Items

Damage, defects and incorrect shipments are handled separately from ordinary returns.

Notify Sports Circuit within 48 hours of delivery and provide:

• Photographs of the product
• Photographs of the shipping package
• Photographs of the shipping label
• A description of the problem

Keep all packaging until the review or carrier investigation is complete.

Manufacturer Warranties

Manufacturer warranties are separate from the Sports Circuit return policy.

Warranty approval, coverage and remedies are determined by the applicable manufacturer. Sports Circuit will assist customers with eligible warranty submissions when the product was purchased from Sports Circuit.

This policy does not limit any rights that a customer may have under applicable law.