SHIPPING & PICKUP POLICY

CANADIAN ORDERS

Free standard shipping is available on eligible Canadian orders of $99 or more after discounts and before tax.

Orders below $99 are charged the applicable shipping rate displayed during checkout.

Unless a different rate is shown during checkout, standard shipping for eligible Canadian orders weighing up to 10 lb is $19.

FREE-SHIPPING EXCLUSIONS

Free shipping might not apply to:

• Gift cards
• Oversized or heavy products
• Pickleball nets
• Stringing machines
• Bulk shuttlecock orders of 25 or more tubes
• Certain oversized bags
• Remote or extended-service locations
• PO boxes
• Orders requiring special freight service

Any additional shipping charge will be based on the package dimensions, weight and delivery address.

When an additional charge cannot be calculated during checkout, Sports Circuit will contact the customer before shipment. The customer may:

• Approve the additional shipping charge
• Cancel the affected order for a full refund

REMOTE CANADIAN LOCATIONS

Additional shipping charges may apply to remote or extended-service postal codes, including certain addresses in the territories and other locations subject to courier surcharges.

The following locations may require a manual shipping quote:

• Nunavut
• Remote communities
• Certain PO boxes
• Locations subject to courier extended-area surcharges

Contact admin@sportscircuit.ca before ordering when confirmation of the shipping cost is required.

UNITED STATES

The following standard shipping rates apply to eligible orders shipped to the contiguous United States:

• Orders of C$400 or more: Free standard shipping
• Orders from C$300 to C$399.99: C$15 standard shipping
• Orders below C$300: C$35 standard shipping for packages weighing up to 10 lb

Additional charges may apply to oversized or heavy orders.

Free-shipping offers do not apply to:

• Alaska
• Hawaii
• US territories
• Other excluded or extended-service areas

Customers are responsible for applicable customs charges, import duties, brokerage fees and taxes.

OTHER COUNTRIES

Contact Sports Circuit before ordering for an international shipping quote.

Email admin@sportscircuit.ca and include the products being ordered and the complete delivery address.

PROCESSING TIME

Most in-stock orders are processed within 1 to 4 business days.

Weekends and statutory holidays are not business days.

The following orders may require additional processing time:

• Stringing orders
• Customized products
• Special orders
• Preorders
• Supplier-restock items

When an item is not immediately available, Sports Circuit will contact the customer with an estimated availability date and the available options.

The customer may choose to:

• Wait for the item
• Select an available alternative
• Remove the unavailable item from the order
• Cancel the unavailable item for a refund

STRINGING AND CUSTOMIZATION

Orders requiring stringing, gripping, stencilling or another customization service may take longer to process.

Rush service may be available for an additional fee. Contact Sports Circuit before ordering when an item is needed by a specific date.

DELIVERY ESTIMATES

Delivery estimates are not guaranteed.

Delivery times may be affected by:

• Weather conditions
• Holiday shipping volumes
• Customs processing
• Courier service disruptions
• Other events outside Sports Circuit’s control

When a specific arrival date is essential, contact Sports Circuit before ordering for available express-shipping options.

Express-shipping charges are non-refundable when Sports Circuit ships the order using the selected service within the promised handling period, but the carrier experiences a delay outside our control.

SPLIT SHIPMENTS

Free shipping covers one standard shipment.

Orders containing preorder, backorder or supplier-restock items will normally ship when the full order is available.

Additional shipping charges may apply when a customer requests that available products be shipped separately.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.

Contact Sports Circuit immediately when an address correction is required.

When a package has already shipped, the customer is responsible for carrier charges caused by an incorrect or incomplete address, including:

• Address-correction charges
• Package-redirection charges
• Return-to-sender charges
• Reshipping charges

TRACKING AND DELIVERY

Tracking information is sent when available.

A tracking number may take time to show movement after the shipping label has been created.

Contact Sports Circuit when no tracking number has been received within four business days, unless the order includes:

• Stringing or customization
• A preorder product
• A special-order product
• An item with a separately communicated processing time

SIGNATURE SERVICE AND PACKAGE PROTECTION

Signature-required delivery and package-protection options may be available for an additional charge.

Coverage, claim eligibility and compensation are governed by the terms of the applicable carrier or package-protection provider.

Sports Circuit does not guarantee a fixed compensation amount for an uninsured or unprotected shipment.

LOST OR MISSING PACKAGES

Contact Sports Circuit promptly when tracking has not updated for an extended period or a shipment appears to be lost.

When package protection was purchased, the customer may also be required to submit a claim through the applicable protection provider.

Carrier investigations can take 12 or more business days. Sports Circuit must normally wait for the carrier’s investigation before confirming the available resolution.

A shipment shown as delivered is not automatically considered lost. The customer should first:

• Check all entrances and possible delivery locations
• Ask household members
• Check with neighbours or building staff
• Contact the shipping carrier

DAMAGE DURING DELIVERY

Inspect the package promptly after delivery.

Shipping damage must be reported within 48 hours of delivery.

Please provide:

• Photographs of the damaged product
• Photographs of the exterior package
• Photographs of the interior packaging
• A photograph of the shipping label

Keep the product and all packaging until the investigation is complete.

Failure to retain the packaging or provide the requested information may prevent the courier from approving the claim.

MISSING ITEMS

Report a missing product or service within 48 hours of delivery.

Sports Circuit may request photographs of the following before completing its review:

• The exterior package
• The shipping label
• The contents received
• The interior packaging

SHIPPING CHARGES

The following charges are generally non-refundable:

• Shipping charges
• Customs fees
• Import duties
• Brokerage charges
• Package-protection fees
• Express-service charges

An exception may apply where required by law or where Sports Circuit confirms that it made an error.

LOCAL PICKUP

Local pickup is available at:

Sports Circuit
Unit 9, 20 Maritime Ontario Boulevard
Brampton, Ontario
L6S 0E7

Customers must wait for the pickup-ready notification before visiting the store.

Current pickup hours should be displayed during checkout or confirmed directly with Sports Circuit.

Pickup orders are held for 90 days. Contact Sports Circuit in writing when a longer hold period is required.

Uncollected orders may be returned to inventory after the hold period and converted to store credit, subject to applicable law.

RETURNS

All shipped and pickup orders are subject to the Sports Circuit 30-Day Return Policy .

Customer-requested returns do not qualify for free return shipping unless Sports Circuit confirms that:

• The wrong item was shipped
• The product arrived damaged
• The product arrived defective

To request assistance, contact admin@sportscircuit.ca.